Be sure NOT to include any credit card information via this page. Please complete our Contact us page with details of your request. Please be aware that all requests will be filled, subject to availability. These include: Keys Padlocks for Softside Luggage ID Tags and Detachable Shoulder Straps. REPLACEMENT PARTSĬertain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. To move forward with this process, please CLICK HERE to create your repair request. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Company Store and the Store will be happy to ship this to the repair center for you at a a small fee: You may choose to ship or personally bring your product to the authorized repair center. When creating your repair ticket, your options of getting your product to the authorized repair center are below: This will be communicated to you by the Authorized Repair Center via email. If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you.The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: Please note any shipping costs to the repair center will be your responsibility. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.įor warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. To create a Repair Request, please CLICK HEREįor More Information, please visit FAQs LUGGAGE REPAIR POLICY If not, then please contact us via the Contact Us form link below. The Service & Repairs page has been updated with additional information that might answer your question. Due to our COVID-19 procedures, we are taking email via our contact us form. The use of the words “restore”, “restoring” or “restoration” on this website does not mean we can bring any item back to “brand new” or “original factory condition.The health and safety of our employees, customers, and community is our top priority. and protected by international trademarks, copyrights, and patents. Gucci ® and its related patterns, designs, and logos are owned by the Gucci Group and Kering S.A. In the event that we cannot reuse your original hardware, we will work with you to source a suitable generic replacement. While we are unable to provide Gucci branded replacement parts, we are often able to repair or reuse the original hardware. Some repairs include: custom leather straps, new leather liners, hardware repair or replacement, new piping, new binding, resealing edges, addition of leather corners, and repairing or replacing zippers. We have decades of experience repairing both vintage and new designs. The highly skilled craftsmen at Rago Brothers have mastered the old-world techniques used by this luxury manufacturer and are able to clean, repair, and restore purses and wallets, among other Gucci leather products. Today, Gucci is a highly recognized brand with hundreds of store locations worldwide.
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Traveling movie stars and the world’s elite contributed to the company’s growing popularity by posing with Gucci items around the world. Years later in 1953, two of his sons established offices in New York City. With the help of his three sons, Gucci expanded to other Italian cities. Gucci is an Italian luxury brand founded in 1921 by Guccio Gucci in Florence.
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